Privacy, copyright and disclaimer

Copyright

© State of New South Wales (NSW State Emergency Service) 2024

The State of New South Wales, acting through NSW State Emergency Service, supports and encourages the reuse of its publicly funded information, and endorses the use of the Australian Governments Open Access and Licensing Framework (AusGOAL).

All NSW State Emergency Service material on this website is licensed under the Creative Commons Attribution 4.0 licence, except as noted below.

We request attribution as © State of New South Wales (NSW State Emergency Service) 2023

We also request that you observe and retain any copyright or related notices that may accompany this material as part of the attribution.
 

Disclaimer

The information and material on this website is general in nature and is intended for information purposes only.

The NSW State Emergency Service (NSW SES) accepts no responsibility for the accuracy or completeness of any material contained herein and recommends that users exercise their own skill and care with respect to its uses.

You must not assume that this website is error-free or that it will be suitable for the particular purpose that you had in mind when using it.

You may download, store in cache, display, print and copy the information in unaltered form only. You may not re-transmit, distribute or commercialise the material without the permission of the NSW SES.

The NSW SES bears no responsibility for material contained in any site that is linked to this website.

The NSW SES disclaims any liability (including for negligence) to any person in respect of anything and the consequences on anything, done, or not done by any such person in whole or partial reliance upon the whole or part of the information of this website.

Nothing in this disclaimer limits the terms of the NSW SES’s Website Terms of Use.

For further information please send your request to:

Senior Manager Media & Communications
NSW State Emergency Service
PO Box 6126
WOLLONGONG NSW 2500

Google Translate disclaimer

To increase the ​accessibility of information for readers who are not proficient in English, the NSW SES website has an automated translation service for your convenience using translation software powered by Google Translate. Google requires that NSW SES provide the following disclaimer relating to these translations.

"This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement."

For these translations, reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators.

These translations are provided as a service to users of the NSW SES website, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any of these translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.

Use of the translation software is at the user’s own risk. The user agrees to withhold all liability and/or damage that may occur by depending on or using the translation.

The official text is the English version. Any discrepancies or differences created in translating this content from English into another language are not binding and have no legal effect for compliance, enforcement, or any other purpose. If any questions arise related to the accuracy of the information contained in these translations, please refer to the English version of the website.

Request for assistance emergency service number

Response times to calls for assistance vary according to the volume of calls received, the number of volunteers available and the length of time requests for assistance ahead of you take to complete. While the NSW SES endeavours to assist community members in the shortest possible time, extended delays in responding may occur. Thank you for your patience.

If you are experiencing a life-threatening emergency call 000 immediately.

Did you know up to a third of storm and heavy rain related requests we receive are preventable? Help reduce unnecessary calls by cleaning gutters and downpipes, securing or putting away loose items from yards and balconies, trimming back overhanging branches and ensuring your roof is in good repair.

Privacy

The NSW SES maintains this website.

The NSW SES does not have any responsibility for the privacy policies or practices of third party sites linked to the NSW SES site.

All user data collected by this site will be held in strict confidence by the NSW SES and will only be used by this organisation for its own objectives and not passed on to any commercial organisation. Please refer to the NSW SES Privacy Management Plan for more information about NSW SES’s privacy practices.

If you have any questions about, NSW SES’s privacy practices or accessing information held by NSW, please contact the NSW SES GIPA and privacy team at:

Mail: PO Box 6126, Wollongong NSW 2500
Email: gipa@ses.nsw.gov.au
Phone: (02) 4251 6129

More information is available on the NSW SES Access to information webpage.

Images sent to the SES

Images sent to the NSW SES via social media or email will be used by NSW SES for the purpose of improving information about floods and storms emergencies. Photo credit will be added for the person submitting the photo.  For more information about what NSW SES can do with the images or other content you provide, see our Website Terms of Use.
 

Security

Complete security in electronic environments such as the Internet cannot be guaranteed. In particular, emails to or from NSW SES and information submitted to or accessed via NSW SES Online Services may not be secure and you should use discretion in deciding what information you send to us via these means.

Emails to or from NSW SES and any related bodies corporate may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code.

The NSW SES assumes no responsibility for any damage, direct or indirect, arising from use of this site. All access and use is at the risk of the user.

Responsibility for other linked sites

The NSW SES Online Services may contain links to content or websites operated by third parties (third party links). NSW SES does not control, endorse, sponsor or approve the Third Party Links and is not responsible for their content. NSW SES makes no warranty or representation as to the accuracy, completeness or authenticity of information contained in any Third Party Link. The Third Party Links are provided only as a convenience and any use of the Third Party Links is at your own risk and we will not be liable to you, or any third party, for your use of these Third Party Links.
 

Advertising compliance certificate

Advertising campaigns between $250,000 and $1 million require advertising compliance certificates, and must be publicly available and on the agency's website. You can learn more about this here.

The compliance certificate is a short statement signed by the head of your agency that confirms the government advertising campaign:

• Complies with the Act, Regulation and Advertising guidelines (PDF, 72.38 KB)
• Contains accurate information
• Is necessary to achieve a public purpose and is supported by analysis and research.
• Is an efficient and cost-effective means of achieving the public purpose.

Current advertising campaigns under $250,000. 

Floods. What’s Your Plan?