Member Self Help
NSW SES Member Self Help
This page provides NSW SES Members with details on how to access the systems and resources available to them. It also provides details on who to contact if you require additional support or assistance.
Reset your password
Browse to https://password.ses.nsw.gov.au and follow the steps below.
Step 1: Click the ‘Reset Password’ link on the left-hand side of the page.
Step 2: Enter your member number or NSW SES email address into the Domain User Name field. Then simply click continue.
Step 3: You will be presented with a set of verification options based on your registration settings. Most users will see a page similar to below where a verification code can be sent to either an email address or mobile phone number (SMS). Select the corresponding email or phone number, type the characters you see in the picture (captcha code/distorted letters), then click continue.
Step 4: The verification code will be sent to your email or phone. This could take several minutes. When it arrives please enter the number, fill in the captcha code and click continue.
Step 5: You can now reset your password. Please enter a new password twice that meets the required complexity, fill in the captcha code and click Reset Password. This can take several minutes so please don’t refresh the page till you see that both your active directory and Office365 has been successfully reset.
If one or both has a fail shown by a red cross, please raise a Service Desk ticket by calling 1800 680 737. You can also have your password reset over the phone at the same time.
Access your emails
Office365-based emails now require you to manually sign-in using your member email and password. This follows changes made by Microsoft which have prevented automatic sign-in using the EOS member email button.
Browse to https://login.microsoftonline.com and follow the steps below.
Step 1: Enter your email address provided when you joined the service; for example firstname.lastname@example.org.
If you are unaware of your email please raise a Service Desk ticket by calling 1800 680 737.
Step 2: Enter your password.
Step 3: Select Mail to open your inbox.
Access to Member EOS
Browse to http://eos.ses.nsw.gov.au/default.aspx and follow the step below.
Step 1: Depending on your browser type you will be required to authenticate. Enter your username ensuring you put SES\MemberNumber as seen below. Enter your password and log in.
If you are experiencing issues or need to report a problem please raise a Service Desk ticket by calling 1800 680 737.