Access to Information

To access information from the NSW SES, we encourage you to search our website in the first instance to see whether or not this information is already available. If it is not accessible, please contact the NSW SES Right to Information Officer via email at gipa@ses.nsw.gov.au, or by telephone 0477 376 192 during business hours (Mon-Fri 8.30am-4.30pm) and request this information. We will then decide whether the information you are seeking is:

• open access information that is readily available. If it is, we will tell you where and how you can obtain this information;
• will be made available as part of a proactive release of information;
• can be disclosed to you through informal release (e.g. where no third party personal information is involved); and
• requires a formal access application (Download application forms below).

Formal Application 

Internal Review Form

NSW SES job attendance records

Under section 8 of the Government Information (Public Access) Act 2009 (GIPA Act), NSW SES may informally release information to an applicant. A fee is not required for an informal application and there is no statutory timeframe for the application to be determined. The information may also be made available by whichever means NSW SES considers appropriate and may be subject to conditions.

Where an applicant requests access to a record of NSW SES attending a job at their property, NSW SES will generally deal with this request informally. A job attendance record is created following a request for assistance and it will include information relating to the NSW SES attendance such as the attendance date, property details and a task summary.

To assist you to make an informal request for job attendance records, please complete the following:

1. Prepare a summary of the following information:
   • your name and contact details,
   • the property address and your connection to the property (e.g. owner, occupier or property agent),
   • the approximate date of the job attendance or date that you requested assistance, and
   • if available, any NSW SES reference numbers previously provided to you.
2. If you request access to your personal information, please make a copy of your photo identification such as an Australian driver licence, current Australian passport or other photo identification.

Please note. The provision of personal information is voluntary, but if you do not provide it you may not receive some or any information. NSW SES will not informally release any third party personal information (e.g. name and contact details). Please refer to the NSW SES privacy collection notice before submitting an informal application, which provides more detail about the personal information we may collect and how we will use it.

3. Email the above information to the NSW SES GIPA team at gipa@ses.nsw.gov.au

Please do not hesitate to contact NSW SES GIPA team by email or on 0477 376 192 if you have any questions.

Privacy

Access to Own Personal Records Application Form

Alteration of Personal Records Form

Internal Review (Privacy) Application Form

Privacy Management Plan

Privacy Collection Notice