Severe weather update - Mid North Coast and Hunter regions

NSW SES is continuing to respond to requests for resupply of immediate essential needs from residents in flood-affected communities.

Active resupply responses currently include the following Local Government Areas: 

• Mid Coast Council, including Croki and parts of Coopernook, parts of Taree and Dumaresq Island, and parts of Bulahdelah.
  • Kempsey Shire, including Smithtown, Kempsey CBD, Gladstone, Kinchela to Jerseyville, East Kempsey Rural, Bellbrook, Austral Eden, South West Rocks, Aldavilla, low lying areas south and east of Kempsey, Crescent Head, Redbank, Riverbreeze, Glenview Park, Yippin Creek Estates, Gloucester Caravan Park.
• Port Macquarie Hastings Shire, including parts of Wauchope, Dora Creek, Yarramalong, Dooralong, parts of Harrington, parts of Wingham, parts of Settlement Point, Hastings River Drive Hibbard, and Manning Point.
• Dungog, including Ferndale Caravan Park.
• Post Stephens, including Duckenfield, Millers Forest, Woodberry Swamp, parts of Hinton and Raymond Terrace.
• Maitland, including Gillieston Heights, Oakhampton Heights and Louth Park
• Central Coast, including Tuggerah Lake, Chittaway Point and Tacoma South.
• Nambucca Valley, including parts of Bowraville, Scotts Head, low lying parts of Macksville and parts of Nambucca.

Resupply may be requested by people in isolated towns and properties who cannot source essential food and medications.

We ask you to be patient, remain in a safe location and please not be tempted to drive through flood waters or go sightseeing.

If you are isolated in need of urgent resupply for items such as food and medication or transport to medical appointments, please follow the below information to request resupply:

1. Call NSW SES on 132 500 for a resupply request. The operator will give you a reference number to use for resupply orders.
2. Once you have the NSW SES reference number, contact your local outlet and place your order and pay directly.
3. Provide the NSW SES with you order number and NSW SES will contact the outlet to arrange pickup and delivery of the order, which may be from boat, high clearance vehicle or helicopter.
4. Arrange to be onsite at the nominated time and designated unloading point to pick up goods once transported by NSW SES.
5. Ordering, supply and delivery of prescription medication will be at the discretion or direction of the supplier.

Please note: NSW SES does not transport alcohol.

Important: resupply will be provided to isolated communities that are physically unable to access essential items.

If it is safe and you are not under an Emergency Warning, you may travel to collect supplies yourself. 

For road closures and traffic conditions, please visit Live Traffic.

• Stock up on essential supplies including nonperishable foods (canned goods, UHT milk, dry foods, baby formula), water and medications. 
• Keep up to date with information by listening to ABC radio.
• Download the Hazards Near Me app and follow us on social media @NSWSES
• Prepare for power outages by keeping torches, extra batteries and a supply of non-electric lighting and heating options in an easily accessible location
• It’s important to prepare your property for floods. Visit www.ses.nsw.gov.au/plan-andprepare/flood to learn more 
• Landholders are urged to move livestock, pumps and other assets to higher ground. 
• Keep your pets and companion animals close by for safety.
• Never drive, walk, ride through, play or swim in floodwater. If it's flooded, forget it.

Only travel if you MUST and it is safe to do so.

Monitor Live Traffic NSW for all current road closures. If you come across a flooded road, turn around and find an alternative route.

• You may encounter hazardous situations which have been impacted by the floods. Do not enter any floodwaters and stay away from potential flood hazards such as fallen powerlines or electrical cables.
• Only enter properties with the permission of the owner.
• If you become injured, advise your NSW SES team leader immediately.
• Follow all instructions from emergency services.

If you're planning to help or coordinate a team to assist, please reach out to our NSW SES team at sponvol@ses.nsw.gov.au

Emergency services are already on the ground and managing the response, so it's important to coordinate with them to avoid confusion or duplication. Here’s how you and your group can help safely and effectively:

• Let NSW SES know where and how you plan to help.
• Team up with existing groups or join coordinated efforts already underway.
• Make safety your top priority—don’t take unnecessary risks.
• Share what you see—report any important observations to emergency services.
• Nominate a team leader to stay in contact with emergency services.
• Track your activities—keep a simple record of what you’ve done and who’s involved.

Always follow the directions of emergency service as they're there to protect your group and the wider community. Some areas may be unsafe or may not need the type of support you're offering at that time.

NSW SES can also connect you with other organisations active in the area.

Before heading out, ensure your team has appropriate gear: enclosed shoes, gloves, eye protection, high-vis clothing, and masks if needed.

Important: Some communities are not yet ready for recovery, and it may still be unsafe to return to certain areas. The NSW SES will support community clean-up efforts when it becomes safe to do so.

Please continue checking with your local NSW SES unit for updates about when and how you can volunteer. They’ll share more detailed information as conditions improve.

• What type of roles can I undertake? The NSW SES is coordinating the initial clean up after the floods. Community volunteers will help with clean up tasks, which may include relocating damaged items and cleaning out flooded homes.
• You should advise your team leader if you have any pre-existing injuries that may restrict your volunteer experience.
• What do I need to bring with me when I volunteer? You should bring personal protective equipment suitable for the role you are undertaking, as well as bottled water, insect repellent and sturdy footwear.
• Is accommodation available? No. You should reconsider travelling to the area to volunteer as accommodation is limited, and needed for those impacted by the floods.