NSW SES customer feedback widget

What is Feedback Assist?

Feedback Assist is a new Customer Feedback system available now on government websites which aims to give customers consistency and efficiency in complaint management across the sector. Feedback can be provided through an easily accessible widget appearing on the right hand side of the NSW State Emergency Service website. This simple and effective widget provides another contact point for customers to lodge compliments, complaints and suggestions.

How does it work?

The widget consists of a happy face a sad face and a lightbulb, by clicking the relevant icon you can submit your feedback.

Once feedback has been submitted an automatically generated reference number will be issued and the option to have your feedback followed up directly with you if you nominate to receive a response.

Who can use Feedback Assist?

Anyone can use the widget to provide feedback, including members of the public, volunteers and staff.

What happens when I provide feedback?

Any information provided will be assessed and given to the appropriate department or person. Where a complaint is made, the matter is triaged and assessed and handled accordingly in line with NSW SES complaint handling policy and procedures.

How will my privacy be protected?

Professional Standards monitor feedback provided through the widget and all information including personal details are handled in accordance with NSW SES Code of Conduct and relevant policies and acts, such as Privacy Act 1988, NSW Digital Information Security Policy, NSW Cloud Policy and ISO 27001.

For further information on Feedback Assist please contact Professional Standards on (02) 42 516 661 or via email professional.standards@ses.nsw.gov.au 

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