07/04/2022 12:45 PM

As the flood clean-up continues across the state, the NSW SES is continuing to respond to requests for assistance from the community with the support of partner agencies. The NSW SES also remains committed to supporting the recovery process for those communities impacted by recent flooding.

Natural disasters, cleaning up and recovery can take a toll on your mental and physical health. Support is available to help you look after your own and your loved ones' wellbeing.

As we transition into recovery in the Northern Rivers, NSW SES Andrew McCullough and NSW Police Supt. Scott Tanner walk us through resupply information and the next steps for people affected by the back-to-back flooding in northern NSW.

Flood Clean Up and Resupply

If you need essential resupply or essential transport (for example, for an essential medical appointment):

Call the NSW SES on 132 500 or complete the Service NSW form

  • You will be provided with a reference number.
  • Contact your local supplier (eg. a supermarket), pay for the goods and arrange them to be delivered to the NSW SES site.
  • Ensure your supplier packages your order appropriately and mark with the property / person name, address, contact details and NSW SES reference number.
  • NSW SES will arrange delivery to the isolated location.

When completing a request, provide:

  • Your name and contact number
  • Name and contact number for the person who needs assistance (if you're applying on behalf of someone else)
  • Residential or business address (for clean up)
  • Pick up address and delivery address (for essential goods support, if you've placed an order)

Request flood clean-up and essential items


NSW Flood Recovery

Below is a list of resources and information to help you stay safe while you head home to clean-up or re-build.


⛏️ Clean up info: www.nsw.gov.au/floods/clean-up-advice 


💪 Practical tips from the NSW SES Recovery Guide www.ses.nsw.gov.au/media/4356/210328nsw-ses-recovery-guide.pdf


❤️ Health advice: www.health.nsw.gov.au/emergency_preparedness/weather/Pages/staying-healthy-during-and-after-flood.aspx 


🧠 Mental health support: call the 24-hour NSW Mental Health Line on 1800 011 511 or visit www.nsw.gov.au/floods/mental-health-support


🦠 Dealing with mould: www.health.nsw.gov.au/environment/factsheets/Pages/mould.aspx 


🧱 Asbestos advice: www.asbestos.nsw.gov.au/ 


💻 Emergency insurance and legal support: www.nsw.gov.au/floods/legal-and-insurance-support


💰 General support and financial assistance: call Service NSW on 13 77 88 or visit www.service.nsw.gov.au/floods


If you’re seeking emergency accommodation due to floods, you can request this through evacuation centres or by calling Service NSW on 13 77 88. 


For anyone requiring further support or information, Resilience NSW has worked with partner agencies and organisations to provide community Recovery Centres to help get people back on their feet after the floods. For more information on Recovery Centres, visit www.service.nsw.gov.au/floods/recovery-centres

If you need any general updates about the current severe weather, please call 1800 227 228.

If you need assistance in floods and storms, please call 132 500. If the situation is life-threatening please call Triple Zero (000) immediately.

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