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Need emergency help in floods and storms?


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The NSW State Emergency Service (SES) is the agency responsible for

responding to floods, storms and tsunami in NSW.


For more information, visit the 132 500 Fact Sheet


(One three two five hundred) is the number to call if you need the assistance of the SES in flood and storm emergency situations. However, if the emergency situation is life threatening, call '000' (triple zero) immediately.

132 500


During storms, the NSW SES can assist by offering safety advice, placing tarpaulins on damaged roofs, removing fallen trees and branches from buildings, roads or property and rescue people trapped or injured by flood or storm activity.

SES volunteers can also clear access and carry out temporary repairs to damaged property; however, you will need to engage professional trades-people to carry out permanent repairs.

  When to call 132 500

During floods, NSW SES can provide flood information, safety advice and can arrange for the delivery of essential supplies to people isolated by floodwater. Where required, the SES will conduct evacuations and undertake flood rescue as a last resort.


132 500 is an emergency assistance line for members of the community to access emergency assistance during floods and storms. For information on floods, storms and tsunami as well as information on the SES and volunteering, call 1800 201 000 .


Testimonial from a 132 500 operator

"Being part of the NSW SES has been a challenging, yet rewarding experience. I joined the Kiama SES Unit in February 2009 at the age of 16 to gain a sense of community and to help those in my local area, but I never expected to have met so many people and lifelong friends. My time as a volunteer has seen me work as part of a team to resolve many storm related events, from temporarily fixing roofs to managing broken windows and doors and I am now to continue training in Vertical Rescue.

It was at the age of 18 when I had the opportunity to make SES a career along with two other members from the Kiama SES Unit. I began working at State Headquarters as a 'Flood Storm Call Operator' in the Operations Communications Centre. Engaging the community from all parts of the state has been a valuable experience, allowing me to understand both field and operations activities.

From here I spent some time working in the Special Operations Branch assisting in the deployment of both volunteers and staff to Queensland in response to Cyclone Yasi.

My experience in the SES has been a fulfilling one, with many more opportunities and experiences still to come!"

Sam occ and volunteer












- Sam Beattie


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